All Systems Operational

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Product Status

SecureAnywhere® Protection for Windows® & Apple® Computers Operational
Mobile Protection Operational
Webroot Management Consoles Operational
DNS Protection Operational
Security Awareness Training Operational
BrightCloud Threat Intelligence Platform Operational
Unity API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance - Webroot Management Console Sep 24, 2024 07:00-09:00 UTC
On Tuesday 7:00am UTC, Webroot will begin performing planned maintenance. The maintenance window is scheduled to last for 2 hours. During this period, console access will be unavailable.

All other Webroot services will be working as normal, including scanning and protecting your devices. We apologize for any inconvenience caused by this planned maintenance window
Posted on Sep 17, 2024 - 16:04 UTC
Past Incidents
Sep 19, 2024
BrightCloud Threat Intelligence - /UrlThreatInsight and /getURLCrawlInfo() API calls are failing
Resolved - This incident has been resolved.
Sep 19, 12:43 UTC
Update - API is working normally now
Sep 19, 12:41 UTC
Investigating - Customers making API calls into /URLThreatInsight and /getUrlCrawlInfo may receive a failed response. Engineering is actively investigating this issue for timely resolution.
Sep 18, 20:31 UTC
Sep 18, 2024
Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
Planned Maintenance DNS Protection Backend
Completed - The scheduled maintenance has been completed.
Sep 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 13:00 UTC
Scheduled - Maintenance Window:
Date: Thursday, September 12, 2024
Time: 13:00 - 19:00 UTC

Impact:
During this time, DNS Protection Policy changes will be delayed, and reporting will be unavailable. This maintenance is necessary to perform essential SQL upgrades to enhance our service.

What to Expect:

- DNS Protection Policy updates may be delayed.
- Reporting features will be temporarily inaccessible.

Actions Required:
No action is needed from your side. However, please plan accordingly if you rely on these services during the maintenance window.

We appreciate your understanding and patience as we work to improve our services.
Sep 11, 23:14 UTC
Sep 11, 2024
Planned Maintenance – DNS Protection Backend
Completed - The scheduled maintenance has been completed.
Sep 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:00 UTC
Scheduled - Maintenance Window:
Date: Wednesday, September 11, 2024
Time: 13:00 - 19:00 UTC

Impact:
During this time, DNS Protection Policy changes will be delayed, and reporting will be unavailable. This maintenance is necessary to perform essential SQL upgrades to enhance our service.

What to Expect:

- DNS Protection Policy updates may be delayed.
- Reporting features will be temporarily inaccessible.

Actions Required:
No action is needed from your side. However, please plan accordingly if you rely on these services during the maintenance window.

We appreciate your understanding and patience as we work to improve our services.
Sep 10, 21:20 UTC
Degraded Performance DNS Protection and Security Awareness Training enablement delayed
Resolved - This incident has been resolved.
Sep 11, 16:53 UTC
Update - This issue has been resolved and all keycodes should be functioning as expected.
Sep 11, 16:53 UTC
Investigating - Enablement of our DNS Protection and Security Awareness Training products is experiencing a delay in activating these features including via Webroot Management Consoles
Aug 20, 10:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 00:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 22:11 UTC
Investigating - Enablement of our DNS Protection and Security Awareness Training products is experiencing a delay in activating these features including via Webroot Management Consoles
Aug 10, 17:15 UTC
Sep 10, 2024

No incidents reported.

Sep 9, 2024
Planned Maintenance - Webroot Management Console
Completed - The scheduled maintenance has been completed.
Sep 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:00 UTC
Scheduled - On Monday 9th September at 7:00am UTC, Webroot will begin performing planned maintenance. The maintenance window is scheduled to last for 2 hours. During this period, console access will be unavailable.

All other Webroot services will be working as normal, including scanning and protecting your devices. We apologise for any inconvenience caused by this planned maintenance window
Aug 22, 07:13 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

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